As we promote two different casinos it is hard to know where to go when wanting to contact someone so below we have mapped out who to find and where to find them. Naturally you can visit each site and they will have their own addresses to deal with whatever issue you may have but if you want to contact us directly feel free to do so through the following: feedback@getminted.com for any ideas, suggestions or comments you have or for more formal matters you can email management@getminted.com.


For all Getminted Download queries:

Customer Service Team - info@getminteddownload.com
Specialist Cashier Team - info@pay-pro.com
Customer Service 00800 7278 9122


For all Getminted Casino queries:

Address   Nature of issue   Working Hours
members@getminted.com   For all account-related issues*   Mon-Sun: 0800-02:00
promotions@getminted.com   For all promotion questions   Mon-Fri: 0900 - 18:00
vipmanager@getminted.com   For all VIP-related questions   Mon-Sun: 0800-18:00
casinomanager@getminted.com   For anything else including general feedback and business-related questions/issues   Mon-Fri: 0900 - 18:00

*If you wish to close your account outside of customer service operating hours (0800 - 0200) you can do so by logging into your account, accessing the 'Player Protection' section and limit the account by using the self-exclusion function. If you then wish to close your account permanently please email (address) stating you wish your account to be closed.


Members calling within the UK please phone:
0845 456 3044 - Local Rate Call Charges Apply

Members calling from outside the UK please phone:
+44 845 456 3044

Please note that all our calls are recorded and monitored for quality and training purposes.

Getminted Customer Service
PO Box 15854
Birmingham
B37 9BT

You can send us a fax to:
+44 (0) 845 458 0896


The Alderney Gambling Control Commission

Write to:

PO Box 15
Alderney
Channel Islands
GY9 3HT

www.gamblingcontrol.org